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Aura - Title
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Working Remotely

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Info
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Overview

More and more we have a need for continuing our work outside of the office.

 

Here is a collection of useful

tip sheets

content and tips to facilitate working remotely.

Expand
titleGuidelines to protect NYSERDA's data when working remotely

Staff must access NYSERDA documents via:

  • The Virtual Machine (VM) client: The VM is running in the data center and is secure. No data lands on the user’s home system.
  • Office Online through a web browser: In this case, the documents never land on the user’s home system and the session is encrypted.
  • NYSERDA Laptop:  Staff may work directly on the laptop as all NYSERDA mobile devices are encrypted and require a suitable user id and password
Warning
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Staff MUST NOT:

  • Save NYSERDA documents to a personal computer or device
  • Work on NYSERDA documents using desktop applications (such as Excel, PowerPoint, Word, etc.)

In either case, NYSERDA data will be on a personal device, outside of NYSERDA's protected network and will expose your personal device to FOIL requirements.

Warning
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If you need assistance while working remotely, please email servicedesk@nyserda.ny.gov or call 518-862-1090 x4357 (HELP). If you are logged into your VM, Submit a Service Desk ticket.


UI Expand
titleAll-Staff Webinar (3/26)
UI Expand
titleGetting Started

Getting Started

  • Accessing your computer from home
    • Multi-Factor Authentication: Configure SecureAuth Authenticate
    NYSERDA
    a thin client

    Microsoft Teams

    WebEx

    UI Expand
    titleHandy Tips
    UI Expand
    titleChromebook Support


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    If you still need assistance with working remotely, please feel free to submit a Service Desk Ticket!