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Working Remotely

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Overviewinfo
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More and more we have a need for continuing our work outside of the office.   Here is a collection of useful tip sheets content and tips to facilitate working remotely.

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titleGuidelines to protect NYSERDA's data when working remotely

Staff must access NYSERDA documents via:

  • The Virtual Machine (VM) client: The VM is running in the data center and is secure. No data lands on the user’s home system.
  • Office Online through a web browser: In this case, the documents never land on the user’s home system and the session is encrypted.
  • NYSERDA Laptop:  Staff may work directly on the laptop as all NYSERDA mobile devices are encrypted and require a suitable user id and password
Warning
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Staff MUST NOT:

  • Save NYSERDA documents to a personal computer or device
  • Work on NYSERDA documents using desktop applications (such as Excel, PowerPoint, Word, etc.
  • )

In either case, NYSERDA data will be on a personal device, outside of NYSERDA's protected network and will expose your personal device to FOIL requirements.

x4357 (HELP). If you are logged into your VM,

Submit a Service Desk

Ticket.

ticket.

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If you need assistance while working remotely, please

feel free to

email servicedesk@nyserda.ny.gov

 or

or call 518-862-1090

ext. 4357 		title
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urlhttps://servicedesk.nyserda.ny.gov/servicedesk/customer/portal/16


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titleAll-Staff Webinar (3/26)
solidlearn more...
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titleGetting Started
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title
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titleWebEx Support
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titlelearn more...

I want to...

Activate my WebEx Account:

Understand when I should set up a WebEx Meeting or Webex Event:

Set up a WebEx Meeting:

Set up a WebEx Event:

Be a Great Host/Participant:

Additional WebEx Information

learn more...
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titleHandy Tips
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titleHandy Tips
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titleChromebook Support
titlelearn more...


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