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Working Remotely

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Info
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Overview

More and more we have a need for continuing our work outside of the office.

 

Here is a collection of useful

tip sheets to facilitate working remotely.

content and tips to facilitate working remotely.

Expand
titleGuidelines to protect NYSERDA's data when working remotely

Staff must access NYSERDA documents via:

  • The Virtual Machine (VM) client: The VM is running in the data center and is secure. No data lands on the user’s home system.
  • Office Online through a web browser: In this case, the documents never land on the user’s home system and the session is encrypted.
  • NYSERDA Laptop:  Staff may work directly on the laptop as all NYSERDA mobile devices are encrypted and require a suitable user id and password
Warning
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Staff MUST NOT:

  • Save NYSERDA documents to a personal computer or device
  • Work on NYSERDA documents using desktop applications (such as Excel, PowerPoint, Word, etc.)

In either case, NYSERDA data will be on a personal device, outside of NYSERDA's protected network and will expose your personal device to FOIL requirements.

Warning
iconfalse

If you need assistance while working remotely, please email servicedesk@nyserda.ny.gov or call 518-862-1090 x4357 (HELP). If you are logged into your VM, Submit a Service Desk ticket.


UI Expand
titleAll-Staff Webinar (3/26)

Tutorial
  •  Tutorial Videos (updated 3/26)
title
  • Accessing your computer from home
    • : Configure SecureAuth Authenticate NYSERDA a thin client
    UI Expand
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    titleGetting Started
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    Panel
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    titleWebEx Support
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    titleHandy Tips
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    titlelearn more...

    I want to...

    Activate my WebEx Account:

    Understand when I should set up a WebEx Meeting or Webex Event:

    Set up a WebEx Meeting:

    Set up a WebEx Event:

    Be a Great Host/Participant:

    Additional WebEx Information

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    titleHandy Tips
    Expandtitlelearn more...
    the default application in Windows 10call 518-862-1090 ext. 4357 (HELP)
    UI Expand
    Panel
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    titleChromebook Support
    Expand
    titlelearn more...

    If you still need assistance with working remotely, please feel free to email servicedesk@nyserda.ny.gov,


    or submit a Service Desk Ticket! (you must be logged in to use this link)

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