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Aura - Title
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lineHeight28
cloudTextDemo Title
tagh1
fontWeightbold
Working Remotely

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Info
iconfalse
Overview

More and more we have a need for continuing our work outside of the office.

 

Here is a collection of useful

tip sheets to facilitate working remotely.

content and tips to facilitate working remotely.

Expand
titleGuidelines to protect NYSERDA's data when working remotely

Staff must access NYSERDA documents via:

  • The Virtual Machine (VM) client: The VM is running in the data center and is secure. No data lands on the user’s home system.
  • Office Online through a web browser: In this case, the documents never land on the user’s home system and the session is encrypted.
  • NYSERDA Laptop:  Staff may work directly on the laptop as all NYSERDA mobile devices are encrypted and require a suitable user id and password
Warning
iconfalse

Staff MUST NOT:

  • Save NYSERDA documents to a personal computer or device
  • Work on NYSERDA documents using desktop applications (such as Excel, PowerPoint, Word, etc.)

In either case, NYSERDA data will be on a personal device, outside of NYSERDA's protected network and will expose your personal device to FOIL requirements.

Warning
iconfalse

If you need assistance while working remotely, please email servicedesk@nyserda.ny.gov or call 518-862-1090 x4357 (HELP). If you are logged into your VM, Submit a Service Desk ticket.


UI Expand
titleAll-Staff Webinar (3/26)
Tutorial
  •  Tutorial Videos (updated 3/26)
UI Expand
titleGetting Started
your computer from home
: Configure SecureAuth Authenticate
NYSERDA
a thin client

WebEx

Events Webinar - What are they and how to decide if it's the right tool
WebEx: How to choose which to use
WebEx Event: Recommended Event Setup Process
WebEx Event: Schedule a Webex event with your personal account
  • Additional Tips and Tricks
    WebEx: Alternate numbers for dial-in
    WebEx Meeting: Tips for a more successful meeting
    Webex: Best practices from Webex
    WebEx: Install the iPhone App
    • UI Expand
    titleHandy Tips
    the default application in Windows 10
    Chromebooks
    UI Expand
    titleChromebook Support

    If you still need assistance with working remotely, please feel free to email servicedesk@nyserda.ny.gov,

    call 518-862-1090 ext. 4357 (HELP)

    or submit a Service Desk Ticket! (you must be logged in to use this link)


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