Introduction
The Combined Residential Application is intended to streamline the application process while broadening the scope of services approved Applicants are eligible for. The application can be accessed by navigating to nyserda.ny.gov/ahp-empower. Applicants can access and complete the application online (an Application Portal Account is required) or print, sign and mail in a paper application.
Applicants can receive assistance from Participating Contractors and/or Community Organizations when completing an application.
The materials below provide additional resource and materials to help Applicants through the Combined Residential EmPower/AHP Application. This page contains three tabs that can be accessed by Applicants. Please review each tab to review instructions or actions that are required by applicants when completing and submitting an online application. For additional support or for help, please contact:
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The instructional materials below are intended to provide guidance for Applicants when creating an Application Portal Account in Salesforce.
Applicants are required to create a Salesforce Application Portal account to use the Online Application. A Salesforce Application Portal account provides multiple methods of communication through the use of Notes and Attachments that allows Applicants to:
- Communicate with the NYSERDA program (even after application submission).
- Update information or documents in their application.
The instructional materials below are intended to provide guidance for:
- Applicants when creating a Salesforce Application Portal, or
- Shared Services, Community Organizations, NYSERDA Energy Advisors, Participating Contractors, and Participating Utilities when assisting Applicants through the online application process.
Access the Portal Registration website for the EmPower+ Application.
On the Portal Registration page, review the introductory text to familiarize yourself with the registration requirements.
On the same page, complete all three fields in the Contact Information section. This includes First Name, Last Name, and Email Address. All fields are required.
Click Create.
The page will reload with instructions that outline next steps. Salesforce generates an email to the email address provided in Step 3 above to continue the Salesforce Portal account creation process.
Access the email account entered into Step 3 above and locate the email sent by Salesforce. This email contains a link to continue with your Salesforce Portal account creation as well as your Username (the email address entered in Step 3 above with .nyserda appended to the end).
Click the link within the email.
On the page you are directed to, create, and confirm, a password for your Salesforce Portal account, being sure to consider the password rules listed on the page. Then, click Change Password.
Once you click Change Password, you will be directed to your new Salesforce Portal account.
The instructional materials below are intended to provide guidance for Applicants when accessing and submitting a Combined Residential Application online.
The EmPower+ Application allows applicants to access and submit either online or paper applications to the program. Applicants can receive assistance from Community Organizations and/or Participant Contractors when submitting an application. Applicants who would like to submit an Online Application must create an Application Portal account first. The instructions below guide you on how to access, complete and submit a EmPower+ Application. To access instructions specific to each step below, click the learn more... link to expand the section and review the related materials.