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VMware: Changing Connection Protocols
Note: These instructions only apply if you are connecting via the VMWare Horizon app. They are not necessary if you connect via https://desktop.nyserda.ny.gov
Once logged in right click on your VM connection, in most cases, Windows 10 Persona
If you see that PCoIP (default) is checked you need to change the display protocol to the new default VMware Blast
Once this is selected you should be able to connect to your VM again with no issues.