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Initial Login

You will receive an email from the NYSERDA Portal. Click the hyperlink in the message to open the Change Your Password page.

On the “Change Your Password” page, enter a password in the “New Password” field. The password must use at least:

  • 15 characters
  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number
  • 1 special character (e.g. $ or &)

The page displays a checkbox confirmation when meet each requirement.

After you have created a password, re-enter it in the Confirm New Password. The system will indicate if the passwords do not match.

Passwords Do Not Match

Passwords Match

After you have reset your password, navigate to https://portal.nyserda.ny.gov/login to return to the Portal. From here, simply enter your username and password and click “Log In” to access your account.

Logging Into the Salesforce Portal

Navigate to https://portal.nyserda.ny.gov/login. Enter your username and password and click “Log In” to access your account.

If you forget your password or need to reset it, click Forgot Your Password? and follow the directions in your browser.

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