Overview

More and more we have a need for continuing our work outside of the office.  Here is a collection of useful tip sheets to facilitate working remotely.

All-Staff Webinar (3/26)

• All-Staff Webinar recorded Thursday, March 26th
  Tutorial Videos (updated 3/26)

• Tips and Tools for Working Remotely Stream 2 (recorded 3/25)  Tips an Tricks for Teams, WebEx and working remotely

Getting Started

• Accessing your computer from home
• Multi-Factor Authentication: Configure SecureAuth Authenticate
• VMWare: Configure VMWare Horizon Client
• Connect to your Virtual Machine from a browser
• Office365: Accessing Your NYSERDA Email via the Web
• Phones: Call Forwarding on Your Desk Phone
• iOS: Setup NYSERDA email on Your Personal Phone
• Windows: How to change NYSERDA password if you are NOT on a thin client.
• Windows: How to change your login password from home
• iOS: Multi Factor Authentication Token Renewal
• VMware: Changing Connection Protocols

WebEx

• Initial Setup
  Webex: First Login for Personal WebEx Accounts
  WebEx Meeting: Signing Into Your Personal WebEx Account

• Using your personal meeting room
  WebEx Meeting: Starting an Impromptu Meetinga Meeting in your Personal Room
  WebEx Meeting: Scheduling a WebEx Meeting with your personal WebEx account

• Events Webinar - What are they and how to decide if it's the right tool
  WebEx: How to choose which to useWhen to Set Up a Meeting vs. an Event
  WebEx Event: Recommended Event Setup Process
  WebEx Event: Schedule a Webex event with your personal accountScheduling a WebEx Event
  
  
• Additional Tips and Tricks
  WebEx: Alternate numbers for dial-in
  WebEx Meeting: Tips for a more successful meeting
  Webex: Best practices from Webex
  WebEx: Install the iPhone App
  Guidance for Remote Meetings

Handy Tips

• Tips and Tools for Working Remotely Stream 1
• Tips and Tools for Working Remotely Stream 2
• Acrobat: Logging into Adobe Acrobat DC
• Acrobat: Set Acrobat DC as the default application in Windows 10
• Printing: Print your documents while remote
• Windows: Set microphone and camera privacy settings
• Outlook: Editing your NYSERDA Signature in Outlook

Chromebooks

• Chromebook: Is a Chromebook right for me?
• Chromebook: Enrolling your Chromebook in Google Enterprise
• Chromebook: Connect to your VM using VMWare horizon
• Chromebook: Remote Support
• Chromebook: Keyboard Shortcuts
• Chromebook: Things to keep in mind

If you still need assistance with working remotely, please feel free to email servicedesk@nyserda.ny.gov,

call 518-862-1090 ext. 4357 (HELP)

or submit a Service Desk Ticket! (you must be logged in to use this link)