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Salesforce: Add New Qualified Support Providers

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Info
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The instructions on this page provides guidance on how to add new Qualified Support Providers in Salesforce.

Step 1: Search & Create Accounts

Existing Account

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The steps below provide guidance on confirming Partner Account status for an existing account. 

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After accessing Salesforce, click the Accounts tab to access the Account Record.

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Search for the Account Record using the Search Bar  by typing in the Account Name.

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Click the appropriate  Account Name to access the related  Account Record .

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UI Step

Proceed to Step 2: Search & Add New Contacts.


Non-Existing Account

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The steps below provide guidance on how to create a new account and enabling the account as a Partner Account.

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UI Step

Access Salesforce, click on the Accounts tab and click the New button.

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On the  New Account page, input at least the Account Name before  Saving .

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Whenever possible, complete as many of the fields on this page as possible if the information is known. This reduces the risk that duplicate records will be created in the future. Additionally, the  Supplier ID should be included from NEIS if the company already exists in that system.


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Proceed to Step 2: Search & Add New Contacts.


Step 2: Search & Add New Contact

Existing Contact

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The steps below provide guidance on how to add an existing Contact to a New Program Partnership. 

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Back on the Account Record page created following  Step 1: Search & Create Accounts above. Scroll down to the Contacts section and locate the appropriate Contact.

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Proceed to Step 3: Create Program Partnerships.


Non-Existing Contact

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Follow the steps below only if the Contact does not exist in Salesforce.

Follow the steps below only if the Contact does not exists in Salesforce.
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UI Step

Back on the Account Record page created following  Step 1: Search & Create Accounts above. Scroll down to the Contacts section and click the New Contact button.

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On the New Contact page, enter in at least the Contact's Last Name and Email Address. Then click Save.

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Whenever possible, complete as many of the fields on this page as possible if the information is known. This reduces the risk that duplicate records will be created in the future.


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Proceed to Step 3: Create Program Partnerships.


Step 3: Create Program Partnerships

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Once the desired Contact is located, within the Account Record, scroll down to the Program Partnerships section and click the New Program Partnership button.

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Within the New Program Partnership page, set the Status field to Full.

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Then click on the Search Icon for the P rogram field.

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Use the Search bar to lookup the appropriate Program. Then, click Go and select the program. The page will automatically redirect back to the Program Partnership Editing page.

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Then click on the Search Icon for the Default Primary Contact field. 

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Use the Search bar to lookup the appropriate Contact.

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Confirm the Contact Name, Account Name, Email, and Phone Number. Then, select the Primary Contact. The page will automatically redirect back to the Program Partnership Editing page.

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UI Step

Fill in the Consultant Contract Number field then scroll down to the bottom of the screen. The Consultant Contract Number can be found in the SeamlessDocs form.

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Scroll down to the SQA Visibility Configuration section to select the Counties. The Counties can be found in the SeamlessDocs form by clicking on the drop-down menu.

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In the Counties Served field, select the appropriate county/counties under the Available menu. Then use the Arrows to move the county/counties in or out of the Chosen menu.

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To select multiple counties:

Mac User - press the Command key and select the counties

Windows User - press the Control key and select the counties


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Then, scroll down to the Specialties field and select the following into the Chosen field:

  1. Commercial Plans Examiner-Prescriptivie
  2. Commercial Plans Examiner-Performance
  3. Commercial Inspector
  4. Residential Plans Examiner
  5. Residential Inspector
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UI Step

Review the new Program Partnership. Then, scroll down to the bottom of the page and click the Save button or, click the Save & New to create another Program Partnership.

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