The content in this space is currently being migrated to the cloud. Any content edits must be made by a Knowledge Base admin until migration is complete.
To request content edits, please submit a request to the Strategic Operations Training Team and include the page URL and details on required edits.
A member of the Strategic Operations Training Team will reach out for clarity if needed.
If you do not have the VMWare Horizon client installed, you can still connect to your virtual machine while remote. Here's how to do it. IT recommends using Google Chrome for the browser.
First, navigate to https://desktop.nyserda.ny.gov
Click the option "VMWare Horizon HTML Access"
Enter in your NYSERDA login name (not your email address) and the 6 digit passcode from your SecureAuth Authenticate app
Click Login.
Now, enter in your NYSERDA login password
Click Login
You'll then connect to the Virtual Machine pool selection screen. If you normally have a VM, select that. If you don't pick "NYSERDA Visitors and Conference Rooms"
You will then see your computer in the browser window. You can interact with it just like you would connected through the VMWare Horizon client. Note though, that dual monitors are not supported.
If you need to send control-alt-delete use the tray on the left side and select the icon with the three keys stacked.