The content in this space is currently being migrated to the cloud. Any content edits must be made by a Knowledge Base admin until migration is complete.
To request content edits, please submit a request to the Strategic Operations Training Team and include the page URL and details on required edits.
A member of the Strategic Operations Training Team will reach out for clarity if needed.
This tab allows contractors to update the following:
Name
Email Address
Phone number
Email subscribtion (it will automatically activate) can be added or unsubscribed
Email Subscribtion
Contractors can subscribe and un-subscribe to an email by clicking on the check box, it will automatically activate the subscribtion.
Save Changes
Click the Save button to save any changes/updates made under your profile.
Change Password
Change Password Tab
This tab allows contractos to update their password. When ready, click Change Password.
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EmPower+ Enrollments come directly from Combined Residential Applications submitted in NYSERDA's Salesforce Partner Portal. For EmPower+ Enrollments, the process begins with searching for existing enrollments.
REA Enrollments must be manually created before they can be located in the system. Participating Contractins can search for existing enrollments that have already been created in the NY Home Energy Portal.
Search Bar
Search Bar
The search bar at the top allows you to search for enrollments by account number, enrollment number, or installation address. A No Matches Found text will display if you type any false information in the search bar.
Suggest to use when you know the exact enrollment you want to work on.
Enrollments List
Enrollment List Tab
This tab allows contrators to search by:
Program
Electric Utility Account Number
Customer Name
Addreess
Specific Enrollment Number
Status - Open, Close, or Cancel
Within the enrollment search, click the Show Search Details... tab to modify search criteria and re-execute the search.
To Do List
To Do List Tab
This tab allows contractors to search for the specific step you are looking to evaluate. The to do list will automatically execute the search to find all open steps, any programs assigned to this contractor.
Clicking on the Enrollment Number, the page will show all of the workflow steps
Clicking on the Workflow Step Name, the page will redirect to open up the step
Contractors only have access to: Enrollment Acceptance, Workscope Submission, and Final Project Submission steps
Note about the Double-Dip report being the only one accessible to Participating Contractors