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Outlook: Receiving Encrypted Emails

NYSERDA uses encryption capabilities to email Personal, Private, and Sensitive Information (PPSI) outside of NYSERDA or to other State agencies not on the same ITS email system as NYSERDA. An email recipient may receive an encrypted email from NYSERDA in one of two ways:

1. System-generated from ITS's Data Loss Prevention (DLP) application, which automatically encrypts emails with suspected PPSI. (Currently, the sender does not receive an email notification that their email was encrypted by the DLP. ITS is working to alert the sender of the email.) 
2. Sender-encrypted by the NYSERDA sender using #encrypt in the Subject line.  (If the email was encrypted by the DLP, the subject line will NOT contain #encrypt.)

Email recipients are encouraged to contact NYSERDA with questions about encrypted email. If in doubt, please contact NYSERDA before opening any suspicious emails.

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