Versions Compared

Old Version 10

changes.mady.by.user Andy R. Andersen

Saved on

compared with

New Version Current

changes.mady.by.user Carter Gordon [X]

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Aura - Title
color#0073a4
textAlignleft
fontSize28
lineHeight28
cloudTextDemo Title
tagh1
fontWeightbold
Service Desk: Share Data with External Parties
Aura - Divider
serializedStyles{"alignment":{"horizontal":"start"},"icon":{"name":"faPaperPlane","color":"#333","size":24},"text":{"color":"#333","fontSize":14,"textAlign":"left","fontWeight":"bold","text":"Aura Divider"},"border":{"top":false,"right":false,"bottom":true,"left":false,"color":"#0073a4","style":"solid","width":2},"size":{}}
typeregular
Excerpt
Info
iconfalse
Panel
borderColor#c5005c
bgColor#f9e6ef
borderStylesolid

System Instructions

Panel
bgColor#f0f0f0
borderStylesolid
Introduction

These instructions review how to complete the Share Data with External Parties ticket from the Service Desk application.

Instructions

UI Steps
sizesmall
UI Step

Access

the

Service Desk

application from

 from the NYSERDA Launch Page (https://launch.nyserda.org).

**NOTE: The NYSERDA Launch Page can only be accessed from your VM.

Expand
titlescreenshot
Image Removed

Image Added

UI Step
Select

Scroll down the page to Request Types and select the Share Data with External Parties option under the IT Support side-tab.

Expand
titlescreenshot
Image Removed

Image Added

UI Step
Update the Raise this request on behalf of field if an alternate member of your team should be the primary contact

Select the Priority for the request.

UI Step

Expand
titlescreenshot

Image Added

Select the Priory of the request.

UI Step

Enter a

Due Date

due date when the new site

or

, site component, library, list or Permission Group should be implemented and a summary or title.

Expand
titlescreenshot

Image Added

UI Step

Include a brief summary or title for the request in the Summary field.

UI Step

Enter in a detailed description of the request, referencing the Outlined Requirements defined previously.

Enter a detailed description to adequately outline all of your needed requirements. These requirements can also be outlined in a Word or Excel file and attached to the ticket. Include links to your completed Information Asset Worksheet and External Data Sharing Request Form.

Expand
titleHow to get the URL for a completed Data Classification Form
  1. Access the Data Classification Completed Worksheets for the list of completed forms.
  2. Filter the Requestor Name column to locate your name.
  3. Click on the Data Source field to open the Data Classification Worksheet.
  4. Click the Copy Link option at the top of the window and paste the URL into the description field.
Expand
titleHow to get the URL for a completed External Data Sharing Request Form
  1. Access the External Data Sharing Request Completed Forms for the list of completed forms.
  2. Filter the Requestor Name column to locate your name.
  3. Right-click the Image Added icon and select Copy Link Address
  4. Then paste the URL into the description field.
Expand
titlescreenshot

Image Added

UI Step

These requirements can also be outlined in a Word or Excel file and attached to the ticket. Include links to your completed Information Asset Identification Worksheet

UI Step
Include any attachments as needed.

UI Step

Click the Create button to submit your request.

HTML
<style type="text/css">
#title-text { display: none;}
</style>