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System Instructions



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Introduction

The instructions on this page outline the directions required to request a new Team for Microsoft Teams. Teams can only be created by IT and a Service Desk ticket must be established to complete the work.


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  • Although it is possible to chat with people from other State entities (those in the NYS-ITS O365 tenant) in Teams, NYSERDA's current policy restricts adding team members who do not have an email address ending in @nyserda.ny.gov or @greenbank.ny.gov.
  • Each team needs at least two Owners to manage (add/remove) team members.
  • Team Owners should conduct periodic reviews of Owners and Members associated with their Team(s) and Channel(s) to ensure that user access is current.


Instructions

UI Steps
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UI Step

To request a new team, submit an IT request via the NYSERDA Service Desk, selecting IT Support > Request a New MS Team.

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UI Step

Provide the following information in the request form:

  • Summary
  • Team Name (must begin with NYSERDA.365)
  • Name of two Team Owners (each team must have at least two owners to ensure coverage)
  • If you intend to collaborate within your department or across departments
  • A brief description of expected team interactions
  • Approximate number of team members


UI Step

You can expect the following actions after submitting your MS Teams Request

  • Notification that the Teams request has been submitted to ITS
  • Notification that the Team has been created
  • A link to the Teams Quick Start Documentation on Confluence
  • A link to a survey to share your experiences and candid feedback



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Create, Edit, or Delete a Contact group
Create, Edit, or Delete a Contact group