Overview

More and more we have a need for continuing our work outside of the office.  Here is a collection of useful tip sheets to facilitate working remotely.

Getting Started

• Accessing your computer from home
• Multi-Factor Authentication: Configure SecureAuth Authenticate
• VMWare: Configure VMWare Horizon Client
• Office365: Accessing Your NYSERDA Email via the Web
• Phones: Call Forwarding on Your Desk Phone
• iOS: Setup NYSERDA email on Your Personal Phone
• Windows: How to change NYSERDA password if you are NOT on a thin client.
• Windows: How to change your login password from home
• iOS: Multi Factor Authentication Token Renewal
• VMware: Changing Connection Protocols

WebEx

• Webex: First Login for Personal WebEx Accounts
• WebEx: Signing Into Your Personal WebEx Account
• WebEx: Scheduling a WebEx Meeting

If you still need assistance with working remotely, please feel free to

email servicedesk@nyserda.ny.gov,

call 518-862-1090 ext. 4357 (HELP)

or submit a Service Desk Ticket! (you must be logged in to use this link)