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Comment: Reverted from v. 5

Note: These instructions are only used with the VMWare Horizon app.  They're not necessary when you connect via desktop.nyserda.ny.gov

  1. Log into VMware Horizon via normal methods


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2. Once logged in right click on your VM connection, in most cases, Windows 10 Persona

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3. If you see that PCoIP (default) is checked you need to change the display protocol to the new default VMware BlastImage Removed

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4. Once this is selected you should be able to connect to your VM again with no issues.

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