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Email recipients are encouraged to contact NYSERDA with questions about encrypted email. If in doubt, please contact NYSERDA before opening any suspicious emails.

DLP System-Generated Encrypted Email

The following describes the process the recipient of a DLP system-generated encrypted email must follow (for emails without #encrypt in the subject line)

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3. If using a One-Time Passcode, the recipient will get an email with the subject, "Your one-time passcode to view the message". Enter the passcode as prompted in the web page, and click Continue to view the message.

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Sender-Encrypted Email

The following describes the process the recipient of a sender-encrypted email must follow (for emails with #encrypt in the subject line)

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