Versions Compared

Old Version 5

changes.mady.by.user Alexander Yeh [X]

Saved on

compared with

New Version 6

changes.mady.by.user Alexander Yeh [X]

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Aura - Title
color#002d72#0073a4
textAlignleft
fontSize28
lineHeight28
cloudTextDemo Title
tagh1
fontWeightbold
Jira Service Desk: Searching for Issues

Aura - Divider
serializedStyles{"alignment":{"horizontal":"start"},"icon":{"name":"faPaperPlane","color":"#333","size":24},"text":{"color":"#333","fontSize":14,"textAlign":"left","fontWeight":"bold","text":"Aura Divider"},"border":{"top":false,"right":false,"bottom":true,"left":false,"color":"#002d72#0073a4","style":"solid","width":2},"size":{}}
typeregular

Info
iconfalse

There are two ways to search for Issues in Jira: using the Search Bar or using a Search Filter.

UI Steps
sizesmall

Using the Search Bar 

UI Step

Enter a search term in the Search Bar in the upper right corner of the Jira interface. Any suggested results will immediately display in a dropdown list.

Expand
titleScreenshot

UI Step

Press Enter on your keyboard to see all results. This opens a search page based on your search term. 

Expand
titleScreenshot

UI Steps
sizesmall

Using a Search Filter

UI Step

Navigate to Issues > Search for Issues. 

Expand
titleScreenshot

UI Step

Jira opens a page that lists all issues you can view based on your permission level. Use the search fields to filter by different criteria. The default fields are:

  • Project
  • Type
  • Status
  • Assignee

To filter, click each field and select the desired criteria.

Expand
titleScreenshot

UI Step

For example, you can search all Bugs (Type) related to Salesforce Software (Project) that are in UAT (Status).

Expand
titleScreenshot

UI Step

You may save search results based on specific criteria as a Filter in Jira.

After you conduct an issue search, click Save as on the results page.

Expand
titleScreenshot

UI Step

Enter a Filter Name in the provided field and click Save to finish.

Expand
titleScreenshot

UI Step

**NOTE: Jira automatically adds new filters to your list of Favorite Filters. You can locate favorites from any page in Jira. Simply click Issues and select the desired filter from the dropdown list.


HTML
<style type="text/css">
#title-text { display: none;}
</style>